At Rest Assured we take pride in the quality and durability of our products. We know that reliability and peace of mind matter to our customers, that’s why we offer a full 5 year manufacturer’s guarantee on all of our mattresses, upholstered divan beds and headboards purchased from 2nd April 2019 onwards.
Our peace of mind pledge to you
In a perfect world nothing goes wrong, but at Rest Assured we understand that sometimes things do. In the unfortunate event that you do experience manufacturing issues with your new bed or mattress, whether that’s through faulty materials or less than perfect workmanship, we promise to repair or replace any part, or all of the product that is defective. There are care and usage instructions and terms and conditions to this guarantee that we ask you to comply with. This information is all detailed in this booklet.
Wherever possible, replacement product will be like for like. However, if a particular style, material or model is no longer available we will substitute appropriately from our current range.
What is covered?
We will cover any manufacturing fault, faulty workmanship or materials on:
- Upholstered divan bases
- Upholstered headboards
This guarantee only applies to product that has been purchased from an authorised Rest Assured retailer in the UK and Republic of Ireland. The guarantee is only intended for domestic products purchased and used for domestic purposes. The product must have been used and cared for in accordance with our manufacturer’s guidelines and instructions and you’ll find the details you need in this booklet under the Care and Usage Instructions section. The full terms and conditions of your guarantee are also listed in this booklet, please take the time to read through them.
Applicable on purchases made from 2nd April 2019.
I've got a problem, how do I make a claim?
Any claim made under this guarantee must be made through the retailer from whom the bed was purchased. Please ensure you retain your receipt as proof of purchase. Any claim must be made no later than 5 years from the date of purchase.
Your legal rights as a consumer are not affected by this guarantee. View the full terms and conditions of the guarantee.
Purchases made before 2nd April 2019
For any mattress, upholstered divan bed and headboard purchases made before 2nd April 2019 view the details of your manufacturer's warranty.