Frequently Asked Questions
Here are some of the most commonly asked questions. If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.
Choosing the right bed?
Comfort is very subjective but at Rest Assured we want to make it as easy as possible for you to find a beautiful, luxurious bed just for you. Visit our buying guide for more information on choosing a bed.
What do the sizes 90cm, 135cm, 150cm & 180cm bed mean?
These sizes relate to the overall width of the bed or mattress. Below is a breakdown of the different sizes and their approximate imperial equivalents:
|Single||90cm x 190cm||3'" x 6'3"|
|Small Double||120cm x 190cm||4''' x 6'3''|
|Double||135cm x 190cm||4'6'' x 6'3''|
|King Size||150cm x 200cm||5'0" x 6'6"|
|Super King Size||180cm x 200cm||6'0" x 6'6"|
Can I buy direct from the factory?
Rest Assured does not sell direct to the public. Details of your nearest Rest Assured stockist can be found on this website. Click here to find your nearest stockist or online retailer.
Where can I buy a Rest Assured bed or mattress?
To find your nearest Rest Assured stockist please visit Where to buy.
Please note that not all of our stockists carry our entire range, we do advise you call beforehand to check if your nearest stockist carries the product you want.
How should I care for my new bed?
In order to ensure that you receive the very best support, comfort and life from your new Rest Assured bed, it is essential that you follow the care instructions as provided with the product.
Why does my mattress appear lower in height after my first night of sleep?
From the first time you use your new mattress, the area you sleep on will appear lower than the surrounding area. Please do not be concerned, this is known as settlement and is perfectly normal. To ensure even settlement across the surface of the mattress we recommend that you turn and rotate your mattress regularly.
There is an aroma when I took the mattress out of its bag – what is it?
You will notice that your new bed has an aroma of 'newness'; this is normal and will soon fade if aired regularly. After its removal from the packaging, please leave your mattress uncovered in a well-ventilated room for a few hours to allow any condensation to escape. Air your mattress regularly to allow any naturally absorbed perspiration to evaporate.
My mattress seems smaller than what I ordered, why?
On delivery you may find that the mattress is shorter and narrower than the specified size, due to shrinkage during transportation. This is normal in a hand built bed. Over the first few weeks of use the mattress will assume its correct size.
How do I clean my bed?
Do not use detergent or chemical cleaners as many of these products may damage the fabric or stitching. Vacuuming will lead to unnecessary disturbance of layer fillings and is not recommended. Dust and fluff can be removed from your bed by using a soft brush every few months or when necessary. Stains and spillages should be soaked up with an absorbent, dry cloth. Do not ‘wet’ the mattress to clean it as this could damage the upholstery.
Where a removable mattress cover is supplied it should be washed at 60°C and is not suitable for dry cleaning.
How often do I turn my mattress?
Unless you have purchased a 'No Turn' mattress we recommend that during the first six months of use, your mattress should be turned every two weeks and then monthly thereafter. You should alternate between turning the mattress over and rotating it from top-to-tail to ensure even settlement. Use the handles fitted to the mattress to position it on the divan base. Do not allow the mattress to bang or fall against the side of the divan, as this may damage the spring system. Some assistance may be required.
Although our 'No Turn' mattresses will never need to be turned over, we recommend that you rotate the mattress from top-to-tail regularly, following the instructions above, so that the mattress wears evenly.
Are the beds flammability tested?
Yes. As part of the rigorous testing procedures, all Pocket Spring beds must pass the threshold for domestic flammability risk.