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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: what are tufts? Question from daniel crouch

A: A tufted mattress has a more undulating appearance.  This effect is created by threading tapes, at regular intervals, through the mattress to prevent the movement of the fillings inside. Better quality tufts are secured and well protected with a material washer or pompom, often made of felt. However, some more sensitive people may be more aware of them than others, in which case a good mattress protector can help.  Otherwise choose a quilted style instead.