Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: We have a 2 year old 2000 pocket Rest Assured latex mattress which for the last year or more has been very uncomfortable due to the fact that the mattress now just has 2 enormous hollows in it where we lay so giving virtually no support what so ever.We bought this mattress as we were under the illusion that latex was supposed to be exceptionally comfortable. What is our situation regarding replacement with a mattress that is actually fit for purpose please ? Kind Regards Steve Yerrell Question from Steve Yerrell

A: All our products are supplied with a 12 month guarantee and further 4 year warranty. Your contract of sale lies with the retailer with whom you purchased the bed from and we would ask you to contact them for further assistance.