Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: we bought a monza 1000 medium no3. The tufting is fine on most of the area but seems not to cover the outer perimeter of springs so you can feel the springs through the fabric. It is only a day old, is this normal? Question from brad

A: All our products are made to order and any new mattress may take a while for the many layers of fillings to disperse and settle. The tufting should form a regimented pattern and encompass the whole mattress, allowing space from the edges. If you are concerned at all, ant sure if your mattress is performing as it should then please contact the store you purchased from and they will be more than happy to liaise with you regarding any issues. Alternatively if you would like to speak to ourselves please do not hesitate to contact our sales office on 01282 8500000.