Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: There is an aroma when I took the mattress out of its bag – what is it? Question from Admin

A: You will notice that your new bed has an aroma of 'newness'; this is normal and will soon fade if aired regularly. After its removal from the packaging, please leave your mattress uncovered in a well-ventilated room for a few hours to allow any condensation to escape. Air your mattress regularly to allow any naturally absorbed perspiration to evaporate.