Bed making expertise handed down since 1898

01282 851 111

Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: Regarding the Zoe Ortho 1000 divan mattress - could you also confirm the depth of the mattress as 35 cm and is this mattress firm? Question from Kerry

A: This mattress is approximately 24cm deep.  Most beds are available in firm, medium and soft ratings but these labels can vary from brand to brand.  Comfort is very subjective.  There are no universal standards of firmness in common usage in the UK.    Because of this we don't give our beds a firmness rating like some manufacturers. Your main aim is to achieve good "posture" in bed.  Too soft and your body will slouch - often leading to back pain - and too firm and you will cause discomfort at pressure points such as your hips and shoulder.  Ideally the mattress should mould to the shape of your body while remaining supportive.  When you lie on your side your spine should be horizontal and you should be able to turn easily.