Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: Purchased a mattress 3 years ago with box springs costing £150-00. I awaken more tired and with more aches than when I went to bed, Why? Question from will hands


The mattress is the heart of your bed and the part of the purchase you should spend most time and money on. The secret of having a good night’s sleep is the mattress and bed base you choose. Always remember that a ‘bed’ is a mattress and a base working together, you should not consider them in isolation and should ideally always try them together.  We always recommend you buy them together because the two are designed and manufactured to compliment one another in terms of support.  Your mattress may show visible signs of wear and tear but the base will have had equal pressure and strain – it just doesn’t show quite so clearly.

If you did put your new mattress on an old base this could be a contributing factor to the deterioation of your mattress.

Did you try the bed for at least 10mins before purchasing to ensure you had the correct support from the outset?

Are you particularly heavy? The type of mattress you have purchased may not be suitable for your body weight.  The length of time a mattress will last will also depend on the sleeper and the usage.  A bed in a spare room will last much longer than one which is used everyday.