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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: My new mattress smelt so fumey as I lay on it to test it, within minutes I felt dizzy, sick and disorientated. Please can you advise if this will get better or as a asthmatic, am I just sensitive to things that wouldn't worry other people? thanks Question from lynda

A: What you are experiencing is not unusually with a new mattress.  This is quite normal and is not a cuase for concern.  Please give the mattress time to air by leaving it uncovered in a well-ventilated room for several hours.  It may be sometime before the odour completely dissipates.