Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: My daughter needs a very soft-rated mattress, as she has tried many mattresses and they are all too firm. Do you know anyone who sells a 0 rated mattress or truly very soft-rated? Question from Patricia Cobley


Key things to think about when you are buying are support, comfort and size.  Most beds are available in firm, medium and soft ratings but these labels can vary from brand to brand.  Comfort is very subjective.  There are no universal standards of firmness in common usage in the UK, so unfortunately it is not possible to make a recommendation.  We can only suggest that your daughter keeps trying various products until she finds the one she likes. 

Remember that taking the time to try a new bed is a 10-minute investment to ensure you get many years of comfortable sleep. Most retailers will not exchange a bed if it proves not to be comfortable, so it’s very important to get it right first time.