Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: Is it possible to buy a replacement mattress for our king size bed which is a Crown 500 Supreme. Firmness rating 9. It was bought about 13 years ago and has been the most comfortable one we have found Question from Brenda

A:

The Crown has been discontinued and we do not have an equivalent in our current range.

The mattress is the heart of your bed and the part of the purchase you should spend most time and money on. The secret of having a good night’s sleep is the mattress and bed base you choose. Always remember that a ‘bed’ is a mattress and a base working together, you should not consider them in isolation and should ideally always try them together.  We always recommend you buy them together because the two are designed and manufactured to compliment one another in terms of support.  Your mattress may show visible signs of wear and tear but the base will have had equal pressure and strain – it just doesn’t show quite so clearly.  Another point to watch is making sure the dimensions of any base and mattress separately sourced are compatible; two kings might not be quite the same size!

Key things to think about when you are buying are support, comfort and size.  Most beds are available in firm, medium and soft ratings but these labels can vary from brand to brand.  Comfort is very subjective.  There are no universal standards of firmness in common usage in the UK.    Because of this we don't give our beds a firmness rating like some manufacturers. Your main aim is to achieve good "posture" in bed.  Too soft and your body will slouch - often leading to back pain - and too firm and you will cause discomfort at pressure points such as your hips and shoulder.  Ideally the mattress should mould to the shape of your body while remaining supportive.  When you lie on your side your spine should be horizontal and you should be able to turn easily.