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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: I'm looking at purchasing an Elysium pocket 2000 mattress from Costco but the is no facility there to 'test' the mattress. How firm would you describe this mattress as being? What are the returns policies for these products? Question from Claire

A: Comfort is very subjective, but in our opinion we would say this mattress has a medium - firm feel.  You will need to speak to Costco direct about their returns policy.