Here are some of the most commonly asked questions. If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.
Q: I was hoping to order a Visage, but understand that they are no longer available. I see that there are now 2 in the Sanctuary Classic range, the Atlantis and the Cosmos. What is the difference between the two and which is the closest to the Visage? Question from Steph
Both the Cosmos and Atlantis are similar to the Visage in their own ways. However, we recommend that you try both these mattresses to see which gives you the best support and level of comfort. Only you can decide which is the right one for you.
A top tip to check for correct support is whilst lying on your back; slide the flat of your hand into the hollow of your back. If your hand slides too easily or you notice a gap then the bed is too firm. If it is really difficult to slide your hand in, then the bed is too soft and you are sinking into the mattress, which could lead to more back pain. If it's a snug fit - you have the right level of support.