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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: I have recently purchased a Northwood 1200 pocket memory mattress. It is very comfortable but if We sit on the side when getting up and the edge seems to have no support is that correct as dont want to damage mattress by sitting on edge. Question from Anna Ackerman

A: The softness at the edges is quite normal in this type of construction, however, we do not recommend sitting on the edge of the mattress for a prolonged period, as this will cause damage in the long term.