Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: I have a Tranquility Pocket Latex 1000 mattress. Unfortunately, the top cover has deteriorated badly in one area causing splitting and the remainder of the cover is also showing evidence of similar deterioration. The mattress is several years old and otherwise is generally in excellent condition. Can you advise if this is repairable (probably a whole new cover) and, if so, advise a suitable repairer. Question from Geoff Bowles

A: Unfortunately we would not be able to say if the item can be repaired without seeing the cover. Could we please ask you to email the details including a picture of the damage to and we will be able to offer more advice.