Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: I bought "Rest Assured 1400 Pocket Collection Anita Mattress (5ft King Size)" via IDEAL HOME STORE last year (10th of Jan., 2012). The sewing stitch of mattress is broken. Is it possible to cover it under your guarantee? Question from Jeongrim Jeong

A: All our products come with a 12 month guarantee and a further 4 year warranty. Your sale of contract lies with the retailer and as such could I please refer you back to the retailer you purchased from. They will be able to discuss with you the nature of your complaint and then liaise with ourselves.