Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: I bought a silk 1400 2 weeks ago. It is the hardest bed I have ever encountered. Will it soften with use? It is giving me back ache and laying on my side hurts my hips! It seems MUCH firmer than the one I tried in the shop. Question from James Smith


The chances are that the fillings and upholstery of your old bed are not what they use to be so any new bed is going to be a little strange at first.

Please do allow time for the fillings to settle and for your body to adjust.