Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: I am trying to find a soft and comfortable mattress as the one I have recently purchased does not give and hurts my shoulders and hips. Can you recommend a soft mattress with good support please? Question from Patricia Sampson


Comfort is very subjective, only you can decide which feel is right for you.

Our main recommendation to you would be that you visit a couple of your nearest bed retailers and start to try different beds for yourself and see what you like.  There is no substitute to trying before you buy and selecting the right one for you. If you share your bed with a partner it is important that you try the bed together to ensure you are both comfortable and supported.  Don’t just sit on the edge and bounce up and down, actually lay down and stay there for ten minutes or more.  Do not be embarrassed about lying on the beds in the showroom – that is what they are there for!

A top tip to check for correct support is whilst lying on your back; slide the flat of your hand into the hollow of your back.  If your hand slides too easily or you notice a gap then the bed is too firm.  If it is really difficult to slide your hand in, then the bed is too soft and you are sinking into the mattress, which could lead to more back pain.  If it's a snug fit - you have the right level of support.

The mattress is the heart of your bed and the part of the purchase you should spend most time and money on. The secret of having a good night’s sleep is the mattress and bed base you choose. Always remember that a ‘bed’ is a mattress and a base working together, you should not consider them in isolation and should ideally always try them together.  We always recommend you buy them together because the two are designed and manufactured to compliment one another in terms of support.  Another point to watch is making sure the dimensions of any base and mattress separately sourced are compatible; two kings might not be quite the same size!

Putting a new mattress on a base for which it was not intended or putting a new mattress on an old base can impede comfort and reduce the useful life of the mattress.