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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: I am looking to purchase a Rest Assured 2400 pocket mattress Lilac Star latex mattress. Some sellers say the firmness rating is medium and some say it is soft, could you please advise. Question from ALISON

A: Comfort is very subjective, which is why you have received two different answers.  There are no universal standards of firmness in common usage in the UK.    Because of this we don't give our beds a firmness rating like some manufacturers. Your main aim is to achieve good "posture" in bed.  Too soft and your body will slouch - often leading to back pain - and too firm and you will cause discomfort at pressure points such as your hips and shoulder.  Ideally the mattress should mould to the shape of your body while remaining supportive.  When you lie on your side your spine should be horizontal and you should be able to turn easily!