Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: hi we bought a rest assured mattress the pistachio 1400 ortho and weve only had it nearly 2 years and the springs seem to have gone. its so uncomfy and we aren't happy with it at all. is there anything you can do? I believe there is a 5 year guarantee. if you could please contact me asap thanks donna Question from DONNA GERRARD-MOFFATT

A: We are sorry you are not happy with your Rest Assured mattress. As your contract of sale lies with the retailer, we would expect them to assist you further with your complaint.