Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: Hi.i recently bought the cashmere luxury 2000 mattress as I was told it was a softer mattress and suitable for me as i'm a smaller frame and weigh only 8 stone. would you agree with this advice as having slept on this mattress for a night it feels very firm (not soft). I sleep mostly on my side/front. Question from becky

A: The 'Cashmere 2000' is has deep layers of luxurious fillings between yourself and the spring unit. Comfort is such a personal perception that what you call soft someone else may not. However what we would say is to allow at least 4-6 weeks for your body to get used to the mattress. All our products are made to order and time is needed for settlement and for the mattress to relax.