Bed making expertise handed down since 1898

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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: Hi we have the hartwell 1400 no turn mattress bought 3 years ago. At first it was extremely comfortable but after the first year the memory foam has deep impressions of where me and my husband lay. Even though we rotate the mattress (we do not turn it) regularly and always have done. This is now so uncomfortable for us both, we are hobbling about with stiff backs because of it. We don't want to throw it out because it was a very special wedding present and cost a lot of money. Your help and advice would be very much appreciated, ASAP please. Question from Kw

A: All our products are supplied with a 12 month guarantee and further 4 year sliding scale warranty. As your mattress was bought 3 years ago, this would now be dealt with by our Service Team. We will arrange for a member to contact you.