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Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: Hi there, I purchased The Rest Assured Tatiana Ortho 1000 Kingsize Mattress less than a year ago. Can I start off by saying it has been a revelation! I understand I have a 5 year warranty on the item and would like to know whether stains are covered my the warranty? Secondly, I would please like to know whether the mattress should be rotated from head to toe or flipped over? If so, how regularly would you advise? Look forward to hearing from you. Many thanks Albert Question from Albert

A: Our 5 year warranty covers manufacturing faults only. If the stain was caused by spillage or accidental damage then I'm afraid it would not be covered. If you have any concerns at all then please feel free to contact our customer service team on 01282 850000 who would be more than happy to answer any questions you may have. Your mattress is double sided and should be turned over regularly to reduce any settlement build up.