Bed making expertise handed down since 1898

01282 851 111

Frequently Asked Questions

Here are some of the most commonly asked questions.  If you can't find what you're looking for please visit ask us to submit a question to one of our bed experts.

Q: Can you advise me of the guarantee which comes with your mattresses. Question from Amanda thomson

A:

Our guarantee is for five years.  In the unlikely event that a problem should arise due to faulty material or poor workmanship, during the first 12 months from the date of purchase we promise to replace any part, or the entire product that is defective completely free of charge.  After twelve months a sliding scale of charges is payable by the consumer based on usage plus transport costs.

The guarantee applies to goods purchased from an authorised retailer of Rest Assured products within the UK and Northern Ireland and in all instances, applies to product only where it has been used and maintained in accordance with the manufacturer’s guidelines and instructions.